TERMS AND CONDITIONS
ABOUT US

Welcome to Muo Le! This page (together with the documents referred to in it) tells you the terms (the ″Terms″) which apply when you order any menu items (the ″Items″) from our website or mobile applications and related services (each referred to as an ″Application″).

PURPOSE

Our objective is to produce, deliver and allow you to order items (our ″Products″) for delivery (our ″Service″). Where you order from Muo Le, we will manage your experience throughout the order process. In some of the case, our ″Product″ or ″Service″ may be provided by a third party that we believe to be of good quality and good standing, we shall however not be held liable for the quality of or any issues associated with such add-on items produced by third party.

SERVICE AVAILABILITY

Muo Le has a prescribed delivery area and specific operating hours. This delivery area and operating hours may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best. If you try to order a delivery to a location outside the delivery area or during out of operating hours or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

ORDERING
You may order meals, drinks or such other products available at the Website or the App, and we will do our utmost best to make deliveries on the specified time and date you select delivered to your home or office. Orders must be received before the specified cut-off time for that given product which will be shown as you proceed through the ordering process. You shall review your order carefully before placing it, we shall not be held responsible for any failure to do so or changes after the order is made to the time, delivery address or items.

We may however, in our sole discretion, choose to not process or to cancel your orders in certain circumstances. This may occur, for example, when the meals or products you wish to order is no longer available, out of coverage for delivery, or in other unforeseen circumstances such as operational outages. We will not charge you in these cases or refund the charges for orders that we do not process or cancel.

To serve you better, we have made available add-on items such as drinks, desserts, other sides etc on the Website and the App produced by third party partners which we believe are of good quality, we shall however not be held liable for the quality of or any issues associated with such add-on items produced by third party.

DESCRIPTIONS

While we endeavor to provide accurate description of the products and/or services offered on the Website and the App, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, reliability or suitability of the information and materials found or offered on the Website or the App, and the pictures shown are for illustration purpose only.

You acknowledge that such information and materials are provided on ″as is″ and ″if available″ basis, and may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information and materials found or offered on the Website or the App generally.

In the event of unavailability of certain ingredients, we will replace with similar ingredients while preserving the quality of the meals without update. While we attempt to identify ingredients that may cause allergic reactions for those with food allergies, we however do not make representation on the same and there is always a risk of contamination. If you are concerned with food allergies, please be aware of the said risk and that we may prepare food and use ingredients that contain nuts, nut oil, dairy, seafood, shellfish and gluten.

While we endeavor to work only with wholesalers who have provided us halal and HACCP certification for supplied products, we do not provide any warranty or guarantee as to the accuracy, completeness and legal standing of this information.

We endeavor to ensure and maintain a high quality and hygiene of the meals prepared for you, if however in the unlikely event that you found the meals delivered are not in good condition or contained items that do not belong therein, please do not consume the said meal but to contact us for a refund. We reserve the right to issue such full and partial refunds and any additional compensation in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery. We may request a photograph or other documentation showing the problem if it is something that can be seen by inspecting the Items. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and other information.

DELIVERY

Please refer to our delivery information page for the delivery area covered and we may engage third party service provider to ensure delivery of the order within the time slot selected. Whilst we aim to ensure the service level of such third party service provider, we are not able to warrant their conduct or behavior and shall not be held responsible for any omissions or misconduct caused by such third party service provider.

Your order will be delivered at the timeslot selected and we endeavor to meet the said delivery time slot however it may be occasionally delayed due to traffic flow, weather conditions, unforeseen incidences or force majeure event, and we shall not be held liable for failure to deliver.

If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and we will: (i) if cash payment is to be made upon delivery, not charge you for the order; or (ii) if online payment has been made, refund you the cost of such order or credit the cost of such order to your account balance which can be applied to your next order, at your option. The processing of the refund may take up to twenty (20) working days.

You are responsible to be available at the time of delivery and ensure adequate arrangement is made. All risk in the products shall pass to you upon delivery. In any event where we are unable to reach you, we will attempt to contact you at the phone number given and the driver is unable to find a safe location to leave the food and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order.

We shall not be held responsible for your failure to provide adequate access, information or arrangements for delivery. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.

To ensure the highest quality of the meal served, it is highly recommended that all meals should be consumed immediately after delivery.

PRICE AND PAYMENT

All prices are in Malaysian Ringgit (MYR) unless otherwise stated. The prices are correct as shown on the Website and the App, and are inclusive of applicable tax and delivery charges unless the delivery address is not within the delivery area or minimum order/basket size requirement shall apply. We reserve the right to review the prices from time to time. Payment can be made online (via Toyyibpay as Payment Merchant, FPX bank transfer, CIMB Clicks, Maybank 2 U, RHB) or cash on delivery.

We may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at our discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. Payment may also be made by using vouchers or account credit. Use of these is subject to Muo Le’s Voucher and Account Credit Terms.

Orders are considered final as soon as they are placed and modification/cancellation is generally not permitted. That said, we do make exceptions on a case-by-case basis and please inform us at least 2 hours in advance. In the event of cancellation, we may credit the cost of such order to your account balance which can be applied to your next order. We are not liable or responsible for the time of an outside delays in outside payment gateway to charge or refund you or if your bank account/credit card has been used in a fraudulent manner.

CANCELLATIONS

You may cancel an order without charge at any time before we have confirmed your order (a “Confirmed Order”) or received a confirmation email. If you wish to cancel an order before it becomes a Confirmed Order, please contact us immediately, via our Application or website. If we have not confirmed your order, we will refund your payment (excluding any discount, or Voucher that was applied to the order – see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Confirmed Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.

We may notify you that an order has been cancelled or if an item because unavailable at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

ACCOUNTS AND REGISTRATION

When ordering through the Website or the App, you are required to provide certain information or to register for an account, and information required includes your name, email address, credit card number, phone number and delivery address. You warrant that you have the legal capacity to use and to order through the Website or the App. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date. You are solely responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. If you have reason to believe that your account is no longer secure, then you must immediately notify us at hello@test.muole.my. We reserve the right to terminate or suspend your account at anytime if we believe there is unusual activity on it.

We shall take all commercially reasonable measures in securing your orders and personal details, and will ensure that said details are retained only as long as necessary for the transaction and for the provision of the products and services to you. However, in the absence of fault on our part, we shall not be held liable for any loss that you may suffer in the event unauthorized access by third party to any data provided when accessing or ordering from the Website or the App unless we have been proved to be negligent in securing the information provided.

USE OF INFORMATION

You authorize us to use, store or otherwise process your personal information in order to provide the delivery of the order to you and for marketing and credit control purposes (″Purpose″), including but not limited to calling the provided number for promotional purposes. The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the delivery of the order to you.

LIABILITY

By using or ordering via the Website or the App, you acknowledge and agree that the use of the Website or the App is at your own risk and the maximum extent permitted according to the applicable law, in no circumstances, shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use the Website or the App, or any application or material on any site linked to this Website or the App (including but not limited to any viruses, bugs or any other errors or defects or failures in computer transmissions or network communications) even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by us in respect of any changes made to the content of the Website or the App by unauthorized third parties. All express or implied warranties or representations are excluded to the maximum extent permitted according to the applicable law.

We disclaim any and all liability to you for the supply of the delivery and products to the fullest extent permissible under applicable laws unless the loss or damage is due to our willful misconduct, or gross negligence. This however shall not affect your statutory rights as a consumer under applicable laws. In the event that we are found liable for any loss or damage, such liability is limited to the amount that you have paid for the relevant products. We shall not be liable for any consequential, indirect or special damage, howsoever arising.

In the event of reasonable belief that there exists an abuse of promotional event and/or suspects instances of fraud, we may cause the suspected user to be blocked immediately and reserves the right to refuse future services. Additionally, should there exist an abuse of vouchers or discount codes, we reserves the right to seek compensation or damages from any and all violators. Any promotions or offers are subject to our sole discretion and may be withdrawn at any time and without prior notice.

The Website or the App may include content, information or links to third parties or third party sites. We shall not be held responsible for the content of any such sites or neither for the content of any third party advertising or sponsorship nor for compliance of such with any regulations. The links may be accessed at your own risk and we make no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to this Website or the App. You agree to hold harmless and relieve us from any liability whatsoever arising from your use of information from a third party or your use of any third-party website.

You agree to indemnify, defend and hold us harmless from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any use of the Website or the App, or as a result of violation of this Terms and Conditions by you or through use of your account.

INTELECTUAL PROPERTY RIGHTS

All intellectual property rights in connection with the Website and the App (including but not limited to, the recipe, design, layout, look, text, appearance and graphics) are owned by us and must not be reproduced without our prior written consent. You may for your own personal use, to print and download the materials or bookmark or share links directing others to the content on the Website and the App, provided that you do not modify, reproduce or republish any content either online or offline, without our consent.

PROHIBITIONS

You are not allowed to use or launch any automated system or program in connection with our Website or the App or its online ordering functionality. You may not collect or harvest any personally identifiable information from the Website or the App, use communication systems provided by the Website or the App for any commercial solicitation purposes, solicit for any reason whatsoever any users of the Website or the App with respect to their submission to the Website or the App, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the Website or the App.

ENTIRE AGREEMENT

The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website or the App, these Terms and Conditions shall prevail.

VARIATIONS OF TERMS AND CONDITIONS

We reserve the right at our sole discretion to vary, modify and make changes to these Terms and Conditions from time to time, and any such variations shall become effective once posted on the Website and the App. You agree that the continued use of the Website or the App indicates your acceptance of the modified Terms and Conditions.

SEVERABILITY

If any provision of these Terms and Conditions shall be deemed invalid, illegal or unenforceable, such provision shall be deemed deleted without affecting or impairing the remainder of the Terms and Conditions which shall continue to be in force.

ASSIGNMENT

We may subcontract any part or parts of the services or products that we provide to you from time to time and we may assign or change any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

LAW AND JURISDICTIONS

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

NO WAIVER

No delay or failure on our part to enforce our rights or remedies under these Terms and Conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

DATA PRIVACY

We process your personal data in accordance with our Privacy Policy which can be found here.

REFERRAL PROGRAMS

The Muo Le! Referral Program (″The Program″) allows Members to earn promotional coupon credits (“Credits″) toward future meal purchases by referring friends to become new Muo Le customers.

To participate, Members must agree to these terms, which become part of the Muo Le! Terms of Service. Capitalized terms that are not defined here will have the same meaning given to them in the Pop Meals Terms of Service.

18.1 How to Earn Referral Credits

Members can earn Credits if: (i) a referred friend clicks on their referral link to create a valid Pop Meals account that complies with our Terms of Service; and (ii) the referred friend completes a Qualifying Meal Delivery (as defined below). The referring Member can not earn Credits for any reservation which they complete themselves.

The referring Member will be credited with the Credit amount(s) specified in the website or app on the the completion of the referred friend″s qualifying purchase ie after delivery.

The maximum referral credit that can be earned per Member is up to 10 successful referrals irrespective of the amounts earned. These referral credits are earned in respect of Qualifying Purchases and made by referred friends, unless indicated otherwise in the referral invitation or accompanying promotional materials.

18.2 Qualifying Purchases

A Qualifying Purchase must have the minimum total value indicated in the referral invitation, accompanying promotional materials, Muo Le website, or Muo Le mobile application for that type of reservation.

Note that we reserve the right to change the minimum total value at any time. The Qualifying Purchase must be done and paid for via the Muo Le platform, and the referred friend must complete the delivery before the referring Member can receive Credits. A purchase will not be considered a Qualifying Purchase, and therefore no Credits will be earned, if the referring Member is the Purchaser or if the delivery is cancelled at any time.

18.3 Redeeming Credits

Credits may only be redeemed via the Pop Meals Platform. Once earned, Credits will appear as Credit on the referring Member″s Referral and checkout page, but you may need to enter a code at checkout to redeem the credit. Credits must be used within one year from the date they are issued, after which they will expire. Credits are coupons issued for promotional purposes; they have no cash value and may not be transferred or exchanged for cash. Credits may not be earned by creating multiple Muo Le Accounts. Credits accrued in separate Muo Le accounts may not be combined into one Muo Le account.

If for any reason you believe that there is a discrepancy regarding your balance of Credits, please contact us. Pop Meals may require you to submit additional information in order to make a determination regarding your balance. All decisions regarding your balance will be final and at Pop Meals″s sole discretion.

You are responsible for any Tax consequences, if any, that may result from your redemption or use of Credits. Where applicable, Muo Le may be required to account for SST on any services for which the Credits are redeemed.

18.4 Sharing Referral Links

Referrals should only be used for personal and non-commercial purposes. Referral links may not be published or distributed on commercial websites (such as coupon websites, Reddit, or Wikipedia) or on blogs. Members are prohibited from ″spamming″ anyone with referral invitations. This includes mass emailing, texting or messaging people you do not know or using automated systems or bots through any channel to distribute your referral link. Members are prohibited from paying to advertise their referral links.

18.5 Referred Friends

Referred friends who have signed up using a valid referral link will also receive credit in the form of a coupon or coupons in the amount(s) indicated in the referral invitation or accompanying promotional materials that can be used on their next Qualifying Purchase on Muo Le. Coupon codes that are not automatically applied must be entered during checkout. Coupon codes may not be transferred to another person, exchanged for cash, or combined with other  Muo Le referral programs or incentives. Each coupon code may only be used on www.muole.my in conjunction with the booking of a single eligible Muo Le meal that meets the minimum total value indicated in the referral invitation, accompanying promotional materials, Muo Le website, or Muo Le mobile application for that type of reservation.

Coupon codes expire one month from when you sign up for a Muo Le account. Offer available while seats last. Muo Le reserves the right to any remedy, including cancellation of your account or reservations, if fraud, tampering, violations of these terms or Muo Le’s Terms of Service or Payments Terms of Service, or technical errors are suspected. Void where prohibited. If your reservation later qualifies for a refund, the maximum refund you may receive is the amount you actually paid.

18.6 Multiple Referrals

A referred friend may only use one referral link. If a referred friend receives referral links from multiple Members, only the Member associated with the referral link actually used by the referred friend will receive Credit.The Program may not be combined with other Pop Meals referral programs or incentives.

18.7 Severability

If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

18.8 Termination and Changes

Muo Le! may suspend or terminate the Referral Program or a user’s ability to participate in it at any time for any reason. We reserve the right to suspend accounts or remove Credits if we notice any activity that we believe is abusive, fraudulent, or in violation of the Muo Le Terms of Service or Payments Terms of Service. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate.

The scope, variety, and type of services and products that you may obtain by redeeming Credits can change at any time.

VOUCHER CODES AND PROMOTIONAL CREDITS
Muo Le makes available from time to time: (i) Vouchers (which are promotional credits that may be offered by usand (ii) Account Credit(which is credit that may be applied to a customer″s account at Pop Meals″s discretion). Vouchers and Account Credits both operate as credits applying to a customer″s Muo Le’s account, redeemable (subject to conditions, as set out below) against the cost of Items. Vouchers and Account Credits are referred to collectively in these terms (the Credit Terms) as Credits.

These Credit Terms apply to your use of any Credits to pay for Items using the Muo Le Service. These Credit Terms apply together with the Muo Le Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms of Service unless they are defined in these Credit Terms.

19.1 Applying a voucher code

You can ″apply″ a voucher to your account by (i) entering the Voucher code (if any) at the point you place an order, or (ii) by adding any reward that we make available to you in the ″Your offers and rewards″ section of your account page. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is ″redeemed″ against an eligible order, or expires (whichever is sooner). Account Credits are Credits that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms.

19.2 Terms and conditions of voucher code and promotional credit

Vouchers offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers), or use only at a particular menu item. If conditions apply they will be stated when we offer the Voucher.

Some Vouchers are only available to new customers (“New Customer Vouchers”). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new Muo Le account and will be redeemed when the Customer places their first eligible order. Muo Le reserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details or a delivery name and address and phone number already on our system.
Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed at on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site where you confirm your order for Items will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.
Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied. Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer. If you have more than one eligible Voucher applied to your account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first .
Vouchers cannot be redeemed in conjunction with any other Muo Le offer.
If you cancel an order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers. We reserve the right to not honour the voucher code if we believe the above terms and conditions have not been met.
Item orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Credit.
Credits cannot be exchanged for cash or any other alternatives and have no monetary value.
Any attempt to manipulate our Site and our offers of Credits by use of bulk entry via third parties or syndicates, macros, ″script″, ″brute force″, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Credit invalid.
 
Muo Le is entitled to take all reasonable steps to protect itself against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification close the accounts of any customers it reasonably believes have carried out any such acts.
GIFT CARDS

Muo Le cards (“Gift Cards”) may only be redeemed toward the purchase of meals, drinks or other products from our Service. To redeem the credit loaded on your Gift Card, enter the unique promo code on the Gift Card at the checkout when you order your next Meal and your Muo Le account will be credited with the amount loaded on your Gift Card(″Credit″).

You may use your Credit to order multiple Meals from our Service (i.e. your Credit is not limited to one order). If a purchase of any Meal exceeds your Credit, the remaining amount of your order must be paid with another Payment Method. If a purchase of any Meal is less than your Credit, the balance of your Credit will remain loaded to your account for future purchases. To view your Credit balance, visit your Muo Le account.

No fees apply to Gift Cards.

22.2 When Does My Gift Card Expire?

Gift Card Expiry Date
You must redeem your Gift Card on or prior to the date of expiration date stated on the gift cardor e-voucher (as applicable). If there is no expiry date specified on the Gift Card, Gift Cards will expire on the date that is 30 days after the date the Gift Card was purchased(″Gift Card Expiry Date″). Any Credit not redeemed by the Gift Card Expiry Date will expire and you will be unable to use that Credit to purchase Meals from our Service or load that Credit to your Muo Le account.

Once you have redeemed your Gift Card, you must use any Credit within 30 days of loading such amount(″Credit Expiry Date″), whether or not that 30 day period expires before or after the Gift Card Expiry Date. Any Credit not used by the Credit Expiry Date will be deducted from your Muo Le account. To be clear, once the Gift Card has been redeemed and the Credit loaded to your Pop Meals account, the Credit Expiry Date will apply to that Credit (and not the Gift Card Expiry Date).

22.3 What I Can″t Use My Gift Card For

Gift Cards cannot be used to purchase other Muo Le Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Credit loaded to a Muo Le account may not be transferred to another Muo Le account.

22.4 What Happens If My Gift Card Is Lost, Stolen Or Destroyed?

Gift Cards should be treated as cash.They cannot be replaced if lost, stolen or damaged. The risk of loss and title for Gift Cards passes to the purchaser upon delivery of the Gift Cards to the purchaser. Muo Le is not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

22.5 Having Problems Activating Your Gift Card?

If you are having issues activating your Gift Card, contact the Customer Support Team at hello@test.muole.my

22.6 Can I Purchase Gift Cards?

Gift cards may be purchased at events from Muo Le sales representative, sometimes a third party sales representative will be used. We are not liable if in the event that a Gift Card is purchased from a third party sales representative misrepresenting Muo Le and presenting false information. Pop Meals is under no obligation to issue to you any any credit until full payment for your Order has been received by Muo Le. Contact hello@test.muole.my for further details.

22.7 Terms and Conditions

We reserve the right to change these terms and conditions from time to time in our discretion. Notices of changes to these terms and conditions will be made available on the Muo Le website. All terms and conditions are applicable to the extent permitted by law.

Muo Le has the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on our Service.

MUO LE WALLET

These Terms and Conditions govern your access and use of the Muo Le virtual Wallet (“Muo Le Wallet”).

A. The Muo Le Wallet is operated by Ambreen Co Legacy (002985894-A)

All references in these Terms and Conditions to “we,” “us,” or “our” shall refer to Ambreen Co Legacy (002985894-A) as operator of the Muo Le wallet. “You” and “your” shall refer to the User.

The Muo Le Wallet is associated with your Muo Le Account and is intended for effecting payment for the purchase of goods and/or services offered by Muo Le.
By requesting and/or using the Muo Le, you, the User, agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Muo Le Wallet.

B. These Terms and Conditions are in addition to the terms and conditions governing your use of the Muo Le Website and your Muo Le Account.

DEFINITIONS AND INTERPRETATION

Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms and Conditions:
“Muo Le” means the entity set out in the recitals to these Terms and Conditions and includes its successors and assigns.
“Indemnitees” means Ambreen Co Legacy respective officers, employees, directors, agents, contractors and assigns.
“Muo Le” means the entity set out in the recitals to these Terms and Conditions and includes its successors and assigns.
“Muo Le Account” means the online account of the User on the Muo Le Platform.
“Muo Le Wallet” is defined in the recitals to these Terms and Conditions.
“Muo Le Wallet Balance” is defined in clause 3.1 of these Terms and Conditions.
“Muo Le Meals Platform” is defined as the website or the mobile application (as applicable) from which you purchased the goods or services offered from Ambreen Co Legacy.
“Payment Instrument” is defined in clause 3.2.
“Personal Data” means data which can be used to identify, contact or locate an individual. Personal Data can include your name, e-mail address, billing address, shipping address, phone number and credit card information.
“Privacy Policy” is defined on https://test.muole.my/termsandconditions/#privacypolicy
“Promo Coupon” means, to the extent permitted by local law, a promotional coupon which is issued by Muo Le to a User relating to Muo Le Wallet, from time to time as a gratuity, by crediting the coupon amount into the User’s Muo Le Wallet, and may be used by the relevant User to pay for goods or services on the Muo Le Platform, prior to the relevant Promo Coupon’s expiry date, as determined at the sole discretion of Muo Le and subject to conditions as may be imposed by Muo Le from time to time. A Promo Coupon is not legal tender, is not considered electronic money and is not transferable.
“Refund Coupon” means a Muo Le credit, given by Muo Le when refunding a User’s previous purchase of goods or services on the Muo Le Platform and subject to conditions as may be imposed by Muo Le from time to time. A Refund Coupon is not legal tender, is not considered electronic money and is not transferable.
“User” means an authorized user of the Muo Le Wallet.

1 ACCESS TO THE Muo Le WALLET

1.1 You agree to:
1.1.1 use your Muo Le Wallet only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to the Muo Le Wallet in good faith;
1.1.2 comply with any and all guidelines, notices, operating rules, and policies and instructions pertaining to the use of the Muo Le Wallet, as well as any amendments thereto issued by us from time to time; and
1.1.3 ensure that any information or data you provide to us in connection with the Muo Le Wallet is accurate.
1.2 It is our policy to prohibit and actively pursue the prevention of money laundering and any activity that facilitates money laundering or the financing of terrorist or criminal activities. We are committed to anti-money laundering compliance in accordance with applicable law and requires our directors, officers and employees to adhere to these standards in preventing the use of our products and services for money laundering purposes.
1.3 Use of the Muo Le Wallet is restricted to registered users of the Muo Le Platform.

2 REGISTRATION

2.1 The registration process for the Muo Le Account requires you to provide Muo Le with accurate and complete personal information, including your name, telephone number, email address and any other information as may be deemed necessary by us (“Registration Information”). You shall be responsible to update the Registration Information to ensure its completeness and accuracy. You acknowledge and agree that Muo Le may share your Registration Information with us from time to time.

2.2 In addition to such Registration Information, we may request for additional information or documentation at any time and for any reason, including confirming your identity, age and/or to confirm your bank details or debit, credit, prepaid facilities, for example, cards which you have registered with us. You agree that you will provide such information and/or documentation promptly to us upon request. If you do not provide such information and/or documentation promptly, we may, without any liability to you, either limit your use of the Muo Le Wallet or suspend or close your Muo Le Wallet.

2.3 You authorize us to make any enquiries we consider necessary to validate and verify your identity (whether directly or through third parties) at any time for any reason whatsoever, including making any enquiries on behalf of Muo Le to process any refunds, including Refund Coupons, payable to you.

2.4 Each User is only entitled to have one (1) Muo Le Wallet associated with his or her Muo Le Account.

Account information

2.5 You are solely responsible for keeping your username and password to your Muo Le secure. You are encouraged to change your password on a regular basis and we will not be liable for any disclosure or unauthorised use of your username or password. If your username or password has been compromised, you must inform Muo Le immediately.

2.6 All Personal Data provided to us will be handled, stored, and processed according to our Privacy Policy for Muo Le and is set out at https://test.muole.my/termsandconditions/#privacypolicy (“Privacy Policy”). By accepting these Terms and Conditions, you acknowledge that you have read and agree with the Privacy Policy and consent to our collection, use and disclosure of your Personal Data for the purposes as set out in the Privacy Policy.

3 Muo Le WALLET BALANCE

3.1 You may maintain funds in your Muo Le Wallet, and such funds, less any monies owed to us, will be regarded as the balance of your Muo Le Wallet (“Muo Le Wallet Balance”). Your Muo Le Wallet may also contain your Promo Coupon or your Refund Coupon. These Coupons are issued by Muo Le, are not considered electronic money, and are not part of your Muo Le Wallet Balance.

3.2 Funds can be accumulated in your Muo Le Wallet Balance by means of a transfer of funds from certain payment instruments we accept (including debit cards, checking and savings account or other prepaid payment method we allow, collectively, “Payment Instruments”).

3.3 For any transfer from a Payment Instrument to your Muo Le Wallet Balance, we make no representation that any of your Payment Instrument(s) are in good standing, or that the issuer of your Payment Instruments will authorise or approve such transfer.

3.5 Unless otherwise stated, both you and Muo Le are not liable for any fees raised by third parties including card issuers or banks, associated with funding your Muo Le Balance. However, we reserve the right to decline acceptance of any payment instruments, including credit cards, debit cards or bank accounts, as funding methods at our sole discretion.

3.6 We reserve the right to impose limits on your use of Muo Le Wallet from time to time, including (i) the amount of value you may load your Muo Le Wallet at any one time; and (ii) the aggregate funds loaded to your Muo Le Wallet over any time period.

3.7 Details relating to the use of your Muo Le Wallet including transactions made and balance remaining in your Muo Le Wallet can be found on the Muo Le Platform.

4 USING YOUR POP WALLET

4.1 You may use your Muo Le Wallet to purchase goods and/or services through the Muo Le Meals Platform. For security reasons, we may limit the amount or number of transactions you can make through your Muo Le Wallet. We may require that you submit additional identification documents prior to you making a purchase at our sole discretion.

4.2 Each time you use your Muo Le Wallet, you authorize us to reduce the value available in your Muo Le Wallet Balance by the total amount of the transaction and where applicable, any fees, including shipping fees, payment fees and all applicable taxes. The amount of any purchases will first be applied to any Promo Coupons or Refund Coupons (based on the earliest expiry date for each such Promo Coupon or Refund Coupon) which are available in your Muo Le Wallet. You can only make payments using your Muo Le Wallet to the extent that you have Muo Le Wallet Balance to support those transactions. You are not allowed to make purchases in Muo Le Wallet Balance. We will not extend credit in connection with your use of your Muo Le Wallet, and you must repay us immediately if your Muo Le Wallet Balance is ever less than zero for whatever reason.

4.3 You are responsible for all transactions initiated and fees incurred by using your Muo Le Wallet. If other persons access your Muo Le Wallet, we will treat this as if you have authorized such use and you will be responsible for any transactions made. and fees incurred by such use.

4.4 You must notify us immediately of any unauthorized use of Muo Le Wallet or any other breach of security regarding the Muo Le Wallet of which you have knowledge.

4.5 You shall ensure that you download the Muo Le Mobile Application from the authorized Apple App Store or Google Play.

4.6 For access and usage of Muo Le Wallet via the Muo Le Mobile Application, you must ensure that you shall not install or use the Muo Le Mobile Application on a jail-broken or rooted device. Unauthorised modifications to any mobile devices’ operating systems can cause security issues to the hacked devices. We shall not be liable for any losses suffered by you or for any costs that you might incur due to damage or corrupted or failure of device, hardware or software that you use in connection with the Muo Le Mobile Application.

4.7 By using the Muo Le Wallet you agree that we will not compensate you for any loss resulting from any claims for unauthorized use of your Muo Le Wallet under any of the following events, as determined at our sole and absolute discretion:

4.7.1 where any such claims relate to transactions that are found to be conducted on your trusted device, your IP address or any other user’s acceptable boundaries;

4.7.2 where you have acted fraudulently or with negligence, including but not limited to cases where you have wilfully disclosed your Muo Le Wallet log-in details to a third party;

4.7.3 if you fail to provide us with any relevant documentation as reasonably requested by us in relation to any such unauthorized transactions;

4.7.4 where any funds in your Muo Le Wallet are subject to legal process or other encumbrance restricting transfer;

4.7.5 where any such transactions are took place under circumstances beyond our control, including but not limited to natural disasters, civil unrest etc. which are beyond reasonable control; and/or

4.7.6 where any terminal or system (including our or Muo Le website or services) was not working properly or suffering any other technical malfunction before you initiated the relevant transaction.

4.8 Subject to clauses 5 and 6.4, no redemption of cash, transfer of funds or cash withdrawal is permitted in respect of any amounts on your Muo Le Wallet.

4.9 We shall have the right to refuse any transaction on your Muo Le Wallet if:

4.9.1 the transaction does not satisfy these Terms and Conditions or the terms and conditions of your Muo Le Account; or

4.9.2 where we have reason to believe that the transaction may violate any laws, rules or regulations or may otherwise subject us or any of our affiliates to liability or obligation.

4.9.3 such transaction involving the use of any Promo Coupon or Refund Coupon where we or Muo Le suspects any coupon abuse or fraud or any illegal activities in relation to your Muo Le Wallet.

4.10 When using your Pop Wallet to pay for a purchase on the Pop Meals Platform, payments may be processed through accounts owned by us or one of our affiliates and/or a registered third party service provider acting on our behalf.

4.11 For each purchase transaction you make on the Muo Le Meals Platform, we will transfer funds from your Muo Le Wallet when the first of any of the following events occurs:

4.11.1 we receive confirmation of a successful completion of the purchase from Muo Le Meals;

4.12 When releasing any funds, we shall have the right to deduct or withhold any financial charges or service fees due and payable to us and/or Muo Le in such amounts as instructed by Muo Le.

4.13 If you experience any difficulties with your Muo Le Waller, please contact us at hello@test.muole.my. If you have placed an order on the Pop Meals Platform and experience difficulties with your order, please contact customer service on hello@test.muole.my

4.14 You shall complete any purchases in accordance with the applicable terms and conditions of the Muo Le Platform https://test.muole.my/termsandconditions/terms which may be amended from time to time at Muo Le’s discretion without notice.

4.15 You agree to give all notices, provide all necessary information, materials and approvals, and render all reasonable assistance and cooperation necessary for us to operate your Muo Le Wallet. If your failure to do so results in any delay in any transaction on your Muo Le Wallet, neither we nor Muo Le shall be liable for any loss or damages arising from such delay.

4.16 You acknowledge and agree that we are not a bank or remittance agent and the services we provide to you in connection with your Muo Le Wallet should in no way be construed as the provision of banking services or remittance services. We are not acting as a trustee, fiduciary or escrow with respect to your Muo Le Account Balance.

5 REFUNDS

5.1 If, having purchased goods or services on the Muo Le Platform, you are subsequently entitled to a refund for any reason in respect of such goods or services, you agree that Muo Le will either (i) issue a Refund Coupon; or (ii) where the purchase was made using a credit card, credit the refund to the same credit card. We may require you to provide additional information prior to processing any refund.

5.2 A Refund Coupon is (i) not legal tender; (ii) not considered electronic money; (iii) not transferable; and (iv) subject to Muo Le terms and conditions.

6 CLOSURE AND NON-USE OF YOUR Muo Le WALLET

6.1 You may request that we close your Muo Le Wallet at any time by contacting our customer support team.

6.2 We may, at any time and at our absolute and sole discretion:

6.2.1 discontinue your use of the Muo Le Wallet or any part thereof;

6.2.2 close your Muo Le Wallet; and/or

6.2.3 reactivate your Muo Le Wallet upon the completion of any relevant internal investigations (where applicable).

6.3 We shall endeavour to provide notice of any such discontinuation or closure of your Muo Le Wallet. You agree that we shall not be liable to you in relation to any inability of yours to access your Muo Le Wallet or any part thereof.

6.4 Closure of your Pop Wallet will not cancel any cleared transactions, which you have already undertaken.

6.5 If your Muo Le Wallet is closed for any reason, we will contact you to arrange for the refund of any residual electronic funds in that Muo Le Wallet as set out in clause 6.6. In no event shall you be entitled to any refund in respect of any Pop Wallet Balance attributable to Promo Coupons.

6.6 You remain liable for all obligations related to your Muo Le Wallet. Closure of your Muo Le Wallet does not relieve you of any liability pertaining to your Muo Le Wallet. In the event of a pending investigation at the time your Muo Le Wallet is closed, we may continue to hold your funds for up to one hundred and eighty (180) days from the date of closure in order to protect us against any loss. If we suspect that you have used your Muo Le Wallet for any illegal purposes, we may hold any outstanding Muo Le Wallet Balance for such time as we determine in our absolute discretion or as required by law.

6.7 We will refund any electronic funds in your Muo Le Wallet as soon as practicable after its closure through any payment method we deem in our discretion most suitable, on the condition that you provide us with:

6.7.1 valid bank account details where the name and address details of that bank account’s holder match the name and address details of your Muo Le Wallet; and

6.7.2 request for additional information and/or documentation where we deem necessary and in accordance with any regulatory or legal requirement

6.8 We have the right not to return to you any disputed funds or any funds which relate to a breach of these Terms and Conditions until such time such a dispute has been resolved or where a court of a competent jurisdiction has decided on the matter.

6.9 We reserve the right to carry out any necessary money laundering, terrorism financing, fraud or any other illegal activity checks before authorizing any withdrawal of your funds, including returning any funds to you after your Muo Le Wallet has closed or before any refunds are processed.

7 AMENDMENTS

We may amend these Terms and Conditions any time by posting an updated version at https://test.muole.my/termsandconditions/ The updated version of these Terms and Conditions shall take effect 21 days from the posting date. Each time you use your Muo Le Wallet you confirm that you agree to be bound by these Terms and Conditions as may be amended from time to time.

8 AVAILABILITY OF Muo Le WALLET

We may, from time to time and upon giving at least 0 days notice to you, upgrade, modify, suspend or discontinue the provision of your Muo Le and in such an event we shall not be liable if any such upgrade, modification or suspension prevents you from accessing your Muo Le or any part of it. Notwithstanding the above, we reserve the right to suspend or discontinue the provision of the Muo Le without any prior notice in the event of suspected fraud or AML breaches or for scheduled system maintenance.

9 REPRESENTATIONS AND WARRANTIES

By accepting these Terms and Conditions, you represent and warrant that you are at least 18 years of age and not violating any applicable laws or regulations through your use of your Muo Le Wallet, and you agree to defend, indemnify and hold us, our Indemnitees, affiliates and authorized representatives harmless from any claim, demand (including legal fees and costs), fines, penalties or other liability incurred by us due to or arising out of your breach of this representation and warranty. We may report any suspicious activity to the relevant authorities.

10 RESTRICTED ACTIVITIES

10.1 In connection with your use of your Muo Le Wallet, you shall not:

10.1.1 Provide false, inaccurate or misleading information;

10.1.2 Use your Muo Le Wallet for any illegal activities;

10.1.3 Use your Muo Le Wallet in a manner that may result in complaints, disputes, claims, penalties or other liability to us, other users or third parties or may be regarded as an abuse of the card system or a violation of card association or network rules; or

10.1.4 Breach these Terms and Conditions and/or the Privacy Policy or violate any applicable laws and regulations.

10.2 If we, in our sole discretion, believe that you may have engaged in the above restricted activities, we may take various actions, including the following:

10.2.1 We may suspend or restrict your access to and/or close your Muo Le Wallet;

10.2.2 We may terminate these Terms and Conditions and refuse to provide the services to you;

10.2.3 We may place a hold on your Muo Le Wallet Balance for up to 180 days if reasonably needed to protect against the risk of liability; or

10.2.4 We may take legal action against you.

10.3 If you are below 18 years old you must obtain consent from your parent(s) or legal guardian(s). By consenting to your acceptance of these Terms and Conditions, your parent(s) or legal guardian(s) are agreeing to take responsibility for: (i) your actions in your use of the Muo Le Wallet; (ii) any charges associated with your use of any of the Muo Le Wallet; and (iii) your compliance with these Terms and Conditions. If you do not have consent from your parent(s) or legal guardian(s), you must cease using the Muo Le Wallet.

11 DISCLAIMER

11.1 You agree that all risks arising from your use of the Muo Le Wallet will be borne by you.

11.2 We make no warranty that:

11.2.1 the Muo Le Wallet will meet your requirements;

11.2.2 the Muo Le Wallet services will be uninterrupted, timely or error free; or

11.2.3 any products, information or material purchased by you using the Muo Le Wallet will meet your requirements.

11.3 Except as expressly provided in these Terms and Conditions and to the fullest extent permitted by law, the Muo Le Wallet and related services are provided “as is”, “as available” and “with all faults”. All such warranties, representations, conditions, undertakings and terms, whether express or implied, are hereby excluded.

11.4 To the fullest extent permitted by law, we and our affiliates shall not be liable for any indirect, consequential, incidental, special or punitive damages, including damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from your use of or inability to use the Muo Le Wallet and related services. In any event, our total aggregate liability to you under these Terms and Conditions or in relation to your use of the Muo Le Wallet will not exceed your Muo Le Wallet Balance at the point in time when such liability arose.

11.5 Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the foregoing exclusions or limitations may not apply to you. You may also have other rights that vary by jurisdiction and other jurisdictions.

11.6 In the event that it is demonstrated that you are below the age of 18 when you agreed to these Terms and Conditions, we shall not be liable for any loss suffered by you arising out of the use of the Muo Le Wallet.

12 NOTICES

12.1 Notices from us

12.1.1 You agree that all notices or other communications from us are deemed to have been given to you if:

(i) communicated through any print or electronic media as we may select from time to time, will be deemed to be notified to you on the date of publication or broadcast; or

(ii) sent by post or left at your last known address, received by you on the day following such posting or on the day when it was so left.

12.2 Notices from you

You may only give notice to us in writing sent to our designated address or e-mail address (as may be amended from time to time), and we shall be deemed to have received such notice only upon receipt. While we endeavour to respond promptly to notices from you, we cannot guarantee that we will always respond with consistent speed.

12.3 Other modes of notifications

12.3.1 Notwithstanding Clauses 12.1 and 12.2, we may from time to time designate other acceptable modes of giving notice (including but not limited to e-mail or other forms of electronic communication) and the time or event by which such notice shall be deemed given.

13 GENERAL TERMS

13.1 Cumulative rights and remedies

Unless otherwise provided under these Terms and Conditions, the provisions of these Terms and Conditions and our rights and remedies under these Terms and Conditions are cumulative and are without prejudice and in addition to any rights or remedies we may have in law or in equity, and no exercise by us of any one right or remedy under these Terms and Conditions, or at law or in equity, shall (save to the extent, if any, provided expressly in these Terms and Conditions or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy at law or in equity.

13.2 No waiver

Our failure to enforce these Terms and Conditions shall not constitute a waiver of these terms, and such failure shall not affect our right to later enforce these Terms and Conditions.

13.3 Severability

If at any time any provision of these Terms and Conditions become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms and Conditions.

13.4 Rights of third parties

A person or entity who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this clause shall affect the rights of any permitted assignee or transferee of these Terms and Conditions.

13.5 Governing law

Use of the Muo Le Wallet, and these Terms and Conditions shall be governed by and construed in accordance with Malaysian law and you hereby submit to the exclusive jurisdiction of the Malaysian courts.

13.6 Disputes

13.6.1 If any dispute or claim arises from or in connection with these Terms and Conditions or your use of your Muo Le Wallet (“Dispute”), the relevant parties shall first attempt to resolve the Dispute through amicable negotiations. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

13.6.2 In any event and to the fullest extent permitted by applicable law, you may not make any claim against the Indemnitees under these Terms and Conditions after one year from the date of occurrence of the matter giving rise to the claim.

13.7 Injunctive relief

We may seek immediate injunctive relief if we make a good faith determination that a breach or non-performance is such that a temporary restraining order or other immediate injunctive relief is an appropriate or adequate remedy.

13.8 Correction of errors

Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.

13.9 Language

In the event that these Terms and Conditions is executed or translated in any language other than English (“Foreign Language Version”), to the extent allowed under law, the English language version of these Terms and Conditions shall govern and shall take precedence over the Foreign Language Version.

13.10 Entire agreement

These Terms and Conditions shall constitute the entire agreement between you and us relating to the subject matter hereof and supersedes and replaces in full all prior understandings, communications and agreements with respect to the subject matter hereof.

13.11 Binding and conclusive

You acknowledge and agree that any records (including records of any telephone conversations relating to the Muo Le Wallet, if any) maintained by us and/or our service providers relating to or in connection with the Muo Le Wallet shall be binding and conclusive on you for all purposes whatsoever and shall be conclusive evidence of any information and/or data transmitted between us and you. You hereby agree that all such records are admissible in evidence and that you shall not challenge or dispute the admissibility, reliability, accuracy or the authenticity of such records merely on the basis that such records are in electronic form or are the output of a computer system, and you hereby waive any of your rights, if any, to so object.

13.12 Sub-contracting and delegation

We reserve the right to delegate or sub-contract the performance of any of our functions or obligations in connection with Muo Le Wallet to any service provider, subcontractor and/or agent on such terms as we may deem appropriate.

13.13 Assignment

You may not assign your rights or transfer your obligations under these Terms and Conditions without our prior written consent. We may assign our rights or transfer our obligations under these Terms and Conditions to any third party at our sole discretion.

13.14 Force Majeure

We shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Terms and Conditions (or any part thereof) or for any inaccuracy, unreliability or unsuitability of Muo Le Wallet if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control.

15 INQUIRIES OR COMPLAINTS

15.1 For further information, enquiries or complaint on the Service, you may contact us hello@muole.m